Commentaries #11

Hello everyone, and welcome back to another edition of Commentaries! Now, I’m going to dive right on into my topic for today.  I’ve been working customer service as convenience stores for the pretty much the last five years, minus the month I took off due to post-divorce move and lack of will to live at that point in time.  In that time, I’ve seen all sorts of customers.  I’ve had some that are extremely pleasant to wait on, and can make my day.  There are those who just come and go.  Then, there are those that are just unpleasant to deal with.

Take for example, a customer that I had last week.  Now, I know that truckers are under a time crunch. They have a certain amount of hours that you can drive a day.  Maybe he was just having a bad day, I really don’t know.  What did happen is that as soon as we did a shift change, our credit card system crashed.  Which, in itself, is frustrating enough.  However, when it went down, it took out the ability to run everything.  And, as it was coming back up, the Comdata system was either taking it’s dear sweet time in coming back up, or it was still down.  Either way, this guy was getting more and more frustrated.

Like, I understand how frustrated he could be.  I was getting frustrated because we had a pretty unexperienced duo behind the counter, and I was trying to learn how to clear off the register with the alternative credit payment.  Which, since I didn’t do my bookwork last night, I don’t know where to put it on our sheet.  Anyway.  The guy was getting ruder and ruder, and thankfully my manager came in and kinda took over, since there wasn’t much I could do at that point.

Yes, I know, people can have bad days.  But, please, don’t take it out on other people.  I know I’ve got a really bad habit of doing this to a certain someone I know, and I’m working hard on it.  It may not be enough, but I’m trying.  And you should to.  Don’t make a cashier or other customer service workers upset because YOU are having a bad day.  Heck, don’t do that to anyone period.  Don’t tick off the person you’re talking to with a sour attitude. Even if it’s someone that you are/were close to.  Just…don’t.  Yeah, I know I’ve rambled on in a couple of places, but at you shouldn’t make the same mistakes I have.

Well, that’s what I’ve got for you today.  Sorry if this became an incoherent mess towards the end.  To be fair to myself, it was written over the course of two separate days.  My apologies for the randomness.  Until next time, I am the Baumeister, and I have been, obediently yours.

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